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After adding the product(s) you wish to purchase to your cart, you will be guided through the ordering process. Select the product(s) you wish to purchase and add them to your cart. You can proceed to the next stage with the "Finish Shopping" button on the cart page. At this stage, if you are a member, you need to log in, if not, you need to become a member. After filling in your delivery and billing address information, you can select your payment method and fill in your information by coming to the "Payment Information" screen with the "Continue" button. You can switch between the My Cart, Delivery, and Payment tabs. You can review your order summary with the "Continue" button, and after approving the Prior Information Form and Sales Agreement, you can complete your order by clicking the "Complete Order" button.
You can pay with your credit card by filling in the fields on the payment page. There are 3 installments without interest, 6 and 9 installments with interest added.
Your order is shipped within 24 hours on average. Since the shipping of the product depends on stocks and operational processes, delays may occur. We do not ship on Saturdays and Sundays.
All products on our site are under the guarantee of the importer company.
You can fill out the contact form or contact Customer Relations at 0212 400 05 85 to tell us about any problem you encounter on our site.
You can cancel your order by contacting us at 0212 400 05 85 before your product is shipped.
The refund of the transaction you have made by credit card varies according to the bank and is made to your credit card within approximately 10 business days.
The products of the purchases you have made from our site are sent via Yurtiçi Kargo.
After the products you have purchased are given to the cargo company, your cargo tracking number will appear in the "My Orders" section on the "My Account" page. By clicking on this tracking number, you can track your package from the cargo company site.
No, you do not need to pay shipping fees when you receive the products of your order. If the cargo company has such a request, please contact us before making payment.
The second person you specified on the order screen can receive your order with the presentation of your ID.
For product return; The invoice sent to your e-mail address must be printed out, the cargo tracking number in the order detail must be written on it, and the product must be delivered unused and complete with all accessories. Our customers are obliged to return the product in the condition in which it was delivered to them. You can return the product with the invoice of the product within 14 days following the day your order reaches you. The product or products you want to return can be sent by Domestic Cargo with counterpayment. The fees of the shipments made with other cargo companies belong to the sender and the cargoes for which the fee is not paid are not received by our company. Returns without invoices are not made.
The products you have purchased from newbalance.com.tr are under warranty. For products purchased from newbalance.com.tr that you will send for review, you can send them free of charge with the following code of Yurtiçi Kargo.
Yurtiçi Kargo Review Code: 823606566
Products purchased from our site cannot be returned to our New Balance stores and no refund can be made from our stores. Our online sales department handles returns.
Return products should be sent to Akse Mah. 549 Sok. with 823606566 Domestic Cargo Return Code. Reysaş Ç12 Warehouse Ground Floor 41420 DGC Logistics Çayırova / KOCAELİ address.
Review products should be sent to Akse Mah. 549 Sok. with 823606566 Domestic Cargo Return Code. Reysaş Ç12 Warehouse Ground Floor 41420 DGC Logistics Çayırova / KOCAELİ address.
